Resolved! Solved

Original topic:

Watermark remove problem

(Topic created on: 12-27-2024 02:09 PM)
311 Views
tukai0906
Active Level 5
Options
Galaxy F
In my phone's gallery the watermark remove process which is done by reverting the photo to original one is not working perfectly in some cases it shows in some its not...is it only my problem after the latest security patch or for all?
5 Comments
s24dx
Active Level 3
Galaxy F
As per my understanding samsung creates invisible picture and video backup files which are used in the gallery app to retain the original image and allow for revert feature. These can be cleared up during update process or by going to the device care > storage option. If deleted you will not be able to revert photos. I assume this is what is happening with you
tukai0906
Active Level 5
Galaxy F
Acceptable but i want to take that issue in the community so that many people can be reassured...if it persists samsung should fix
Solution
goodthings
Expert Level 5
Galaxy F
Please clear catche of this app, also reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
tukai0906
Active Level 5
Galaxy F
Already done
0 Likes