Just days after updating my Samsung F23 5G to One Ui 6 (Android 14), my phone started over heating (processor temp raised to 70-75 deg.C), the 5G network started downgrading to 4G (also due to over-heat). And one very fine evening, I was watching a video on You Tube in high resolution, and bang! Phone started buzzing and hung for a while and restarted. The once it turned to restart, it kept occuring on and off from the boot loader itself for at least 10 hours...until i took it to a service centre...where they checked it and somehow, managed to bring the home screen however wifi and hotspot were not working (Wifi Mac address missing) and was restarting after a little heavy tasks. They said the motherboard was damaged and needed a replace, which should cost around ₹9000 with tax, and said it was due to moisture accumulated inside, but when i took it to a local shop, they said there was no moisture and Samsung phones are coming with faulty processor, and they suggested reballing the processor. However, i was still skeptical and checked online...and to my surprise, there have been a lot similar cases to that of mine, here in the Samsung Member app itselt...where wifi and hotspot were not working and their phone was restarting too, frequently, after updating the OS, and they were suggested the same thing the way I was, replacing of motherboard.
So, my question to the Samsung company, is there any way to escalate the issue to them and they should resolve the matter accordingly?
Ps: shoutout here who have similar issue with this phone
We'd request you to share your contact details and job sheet number by follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
One of the worst & incapable engineer supporting on dealing with issues, i am fed off by sharing infinity times the logs asked by support team but still asking the same logs to check the issue simply time passing rather than escalating to product support team...waste of money & Time...
Just days after updating my Samsung F23 5G to One Ui 6 (Android 14), my phone started over heating (processor temp raised to 70-75 deg.C), the 5G network started downgrading to 4G (also due to over-heat). And one very fine evening, I was watching a video on You Tube in high resolution, and bang! Phone started buzzing and hung for a while and restarted. The once it turned to restart, it kept occuring on and off from the boot loader itself for at least 10 hours...until i took it to a service centre...where they checked it and somehow, managed to bring the home screen however wifi and hotspot were not working (Wifi Mac address missing) and was restarting after a little heavy tasks. They said the motherboard was damaged and needed a replace, which should cost around ₹9000 with tax, and said it was due to moisture accumulated inside, but when i took it to a local shop, they said there was no moisture and Samsung phones are coming with faulty processor, and they suggested reballing the processor. However, i was still skeptical and checked online...and to my surprise, there have been a lot similar cases to that of mine, here in the Samsung Member app itselt...where wifi and hotspot were not working and their phone was restarting too, frequently, after updating the OS, and they were suggested the same thing the way I was, replacing of motherboard.
So, my question to the Samsung company, is there any way to escalate the issue to them and they should resolve the matter accordingly? The same thing had happened to me in last few days . I just delete everything in my phone and restart but still wifi and Hotspot are not working . Pls give suggestions
