Samsung F14 Screen issue.!

[bhumit02]

I purchased F14 a month ago and updated it to one UI 6 and there where some display issues like no touch response and some times there was a black screen.! 

Then I contacted Samsung Customer care and they told me to reboot device by pressing volume down and power button. 

After that till yesterday there was no problem in that device.!

But yesterday suddenly same problem continued and I reboot that device 2-3 times after that it started working properly.

[gggggggggggggggggg]

Reset your device, if that doesn't help.
Visit service center get your display replaced or something.

[bhumit02]

I am gonna do that but I think they won't because they will need proof that display is faulty and my display malfunctions randomly!

[gggggggggggggggggg]

Then do one thing keep a second device handy and when the display malfunctions record the video using your secondary device.

[bhumit02]

Nice idea will take care in future!

[prasnt12]

Under display settings
Please enable increase touch Sensivity 🙏

[bhumit02]

It's already turned on and I think it's hardware defect.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[bhumit02]

I don't think it's a software issue it looks like hardware issue and I tried it without screen protector also it's the same in both conditions.!

[Members_mGz4yJo]

What happend to ur phone is it better now . And please tell how u solved this issue because my phone's screen is also not working at morning for two days .