As I earlier mentioned that suddenly WhatsApp not showing media files specially more than 12 months old photos & videos. I can see videos & photos in chat if I scroll up or down but if tap on 3 dots at right corner and select media, links & docs , no photo found .
I was checking my files,internal storage-com.whatsapp-whatsapp-media-whatsapp image -sent ( folder ) but all the images which were sent before 10-11-2024 not loading on screen. I can see them in folder but if I tap there , half circle move round but after few minutes it stops. BUT THERE IS NO PROBLEM IF CHECK SENT UMAGES IN FILE MANAGER X FOLDER. Easily 7,8 years old images of sent folder , loading on screen with in a second. It means there is problem with Samsung My Files.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
