Restart loop on F23 5G

[aircraft]

I connect to wifi then its start to restart loop nearly 1hour, I can't do anything with the mobile then its ON after 1hr, and then wifi and Bluetooth was not working,what's the issue can anyone help me with this.

[aircraft]

Anybody face this issue?

[Sankanwar24]

Me also

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[aircraft]

Now mobile is normal now, what if I try to reset and then its start to get loop again

[sshashii]

Don't restart...

[aircraft]

Today again restart loop happend i didn't do anything

[aircraft]

If i factory reset the data is this issue will resolve?

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Galaxy device auto restart issue: Kindly use genuine Samsung charger.

1.Disable auto restart function, there are two methods to disable auto restart function:
Settings > General management > Reset > Disable Auto restart (if enabled).

If the issue has not been resolved, then follow;

2.If you are facing this issue after installing any new application, then uninstall that application:
Settings > Apps > desired app > Uninstall > OK.

3.If the issue is still not been resolved then, update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now
Note: Your phone will restart after the update is installed.

2. Galaxy device wi-fi and bluetooth issue: ● Check Settings: Do you get any error pop up, on connecting your device to a Wi-Fi network?
Note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance regarding changing your Wi-Fi network password.

● Forget the Network: Settings>Connections>Wi-Fi>Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

● Reset Network Settings: Settings>General Management.>Reset>Reset Network Setting.

● Restart the Router and Mobile Device: → Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
→Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
→ Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Disable flight mode:→ Kindly check and disable the Airplane/Flight Mode on your device.
→Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.
→Find the Airplane/Flight mode option and turn it off.

For bluetooth issue: 1. Reset App Preferences: Settings > Apps > Tap on More option or on three dots at the top right corner of the screen > Reset App Preferences.

2. If the issue is not resolved by above step, then: Clear “Paired List”: To clear tap on “Settings” option along with the paired device > Unpair.

3. Try and connect your device with another device:

4. If the issue is still not resolved, then “Clear cache and data” of Bluetooth app:
Go to Settings > Apps > Filter and sort > Show system apps > OK > Search apps > type ""Bluetooth"" > Tap on ""Bluetooth"" > ""Storage"" >""Clear cache""
Note: Clearing the app cache is like cleansing your apps. It will get rid of residual files that could slow down the app.
Tap on ""Clear data"".
Tap on ""OK"".

Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.

5. If the issue is still not resolved, update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

6. If the issue is still not resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support