Automatic device freez when hotspot on

[pkyadava]

Using Samsung f14 5g and experience very bad. Always mobile frozen when hotspot on . I went service centre but problem not fixed. This problem is in one ui 6. Please an update for it..and as soon as possible.fiz it.

[NSM01125910025101101]

Send pe click Karo report karo

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

If you are facing this issue after installing any new application, then uninstall that application.
Please follow the steps: Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

We'd request you to share your contact details and job sheet number by follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support.