Resolved! Solved

Original topic:

Android 13 problem

(Topic created on: 11-20-2023 08:56 PM)
1741 Views
ImtuBarua
Active Level 5
Options
Galaxy F

image

Cant use this folder problem
I went to Android folder but the data and obb folders not showing whatever I do.
Can someone fix this problem?

1 Solution


Accepted Solutions
Solution
SHRN1
Active Level 7
Galaxy F
Go to apps in settings

Use" reset app preference "
From 3 dot on top

Now restart phone

Open any third party
ZArchiver
File manager plus

Now you go inside these

One thing is never sleep apps in device care

If Works then mark it as solution

View solution in context

9 Comments
umesh30
Expert Level 2
Galaxy F
Bro it happens due to security privacy policy. The 'data' folder contains all the data required for the apps installed on your android phone to run. If you delete it by mistake, you will loose all the apps data. It's like clear data and clear cache...
The Native file manager of any android phone restricted to access 'data' folder...
You have to use trusted File manager app like 'Files by Google', by this app you can access this folders.
But again I tell you, don't delete anything from this folder if you don't know which file/s is....
0 Likes
ImtuBarua
Active Level 5
Galaxy F
Files by Google also not showing.
Is there any way to bypass the security?I wanted to use this data folder for some works.1700495772476_1700495772453_0.jpg
0 Likes
Galaxy F
Just connect your PC to the phone and files will be shown.
0 Likes
LO7O7
Beginner Level 2
Galaxy F
Adb doesnt work tried it on linux
Error read its only read only
0 Likes
Galaxy F
Oh OK.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
Solution
SHRN1
Active Level 7
Galaxy F
Go to apps in settings

Use" reset app preference "
From 3 dot on top

Now restart phone

Open any third party
ZArchiver
File manager plus

Now you go inside these

One thing is never sleep apps in device care

If Works then mark it as solution
varun533790
Beginner Level 2
Galaxy F
can't use this folder problem samsung s10 lite pls help what to do
0 Likes
princezxz
Beginner Level 2
Galaxy F
Why i cant
0 Likes