software update problems

[Samsung_lBYoTba]

SOS!!! Please help. Since I updated my software, I can't make calls. Both speakers are so low, I can't hear or be heard, even when it's on highest level. But, when I make calls on WhatsApp or play music it's perfectly normal. I don't know what to do😩😩😩

[ReezyMane]

which phone u using

[Maps_sam07 · Accepted solution]

Please reset your device settings and perform a s oft reset

1. Please go to settings>> general management>> reset >> reset settings

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.