samsung galaxy a71 problem

[reper25]

I have a problem that has been going on for months when my phones mic will just stop working and the headphone jack won't sense that I have inserted my earphones. I will soft reset my phone and it will work for afew hours and then it would happen again. This started happen ever since I updated to one ui 2.5 and I thought they would fix it in the December update

It bugs me the most when I'm trying to take a video or trying to send a vn on whatsapp

[Maps_sam07 · Accepted solution]

Hi reper25 

Please take the device to the service center for a software reload. To locate a service center near you please visit the link below : 

https://www.samsung.com/za/support/service-centre/