issue in brightness galaxy A6

[Amitm1185]

Hello forum members I am using samsung galaxy A6 & not able to watch movies on Netflix .. it's very dark , no visibility , tried switching off adaptive brightness & then manul brightness to full .. but problem persist .. anyone facing this issue .. any solution 

[Vicky_A52]

make sure ur auto brightness is on or not

[Amitm1185]

it's on..

[Amitm1185]

even if I off it & manually adjust to full brightness .. screen is dark

[Vicky_A52]

visit nearby service center for display issue maybe

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve display brightness issue kindly follow the below step given below:-

1. Adjust brightness on auto mode:- Go to Settings > Display > Tap on Auto brightness > Toggle switch to Enable Auto brightness.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Amitm1185]

hi samsung support thanks for responding ..

though reset will be a challenge .. I don't have memory card.. also it may delete many required information.. let me register this issue