Original topic:

how to share log file

(Topic created on: 08-12-2020 07:22 PM)
1507 Views
bharathveer
Active Level 4
Options
Galaxy A
Can anybody say how to send log file to customer support, as the log file size is about 441MB(after the below process)

I did ask support how to send the log, they were very kind enough to reply the same process

image


12 Comments
VJB
Active Level 3
Galaxy A
I already did that. I used error report option in ssung members app and they replied bynsaying i have to generate a log file from SYSDUMP as said by @bharathveer. They told to use *#9900# to generate log file. My log folder in 500mb!!! So how.to share this??
Samsung members app doesn't share SYSDUMP LOG FILE!!!! THIS IS DOFFERENT THING!! OKAY!!!
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Chirag131
Beginner Level 2
Galaxy A
Getting error as application crash and 7nable to open or report to samsung team while same application get open in one plus Screenshot_20230711_235204_Gujarat Gas.jpg
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sammy25
Active Level 10
Galaxy A
Did you get the solution?
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