fingerprint scanner

[nitkr]

fingerprint scanner is quite slow in my a5 2017. sometimes it doesn't even recognise my print and I have to try multiple times to get it open. usually am locked out. even after cleaning scanner and finger. it really is irritating. please help..

[13Anmol]

Go to settings>lock screen and security>fingerprints then delete all the fingerprints and again add them after cleaning the home button and your finger. Keep your finger linearly on the home button and move your finger up and down. Do not place your finger at any angle just keep it straight.
By the way, it is normal there is an acceptance rate of fingerprint scanner which tells us how many times your finger will be recognised. And it should be about 80-90%.

[Prathap]

This happened with me too, in the beginning.

I deleted all fingerprint records and re registered my fingerprint, this time making sure to do it from all possible angles, and all parts of my finger. Also I made sure to just add only one fingerprint.

Please try that and tell us how it went.

[ram007]

Hi, my fingerprint recognition and iris scanner works flawless in S8. you should delete your previous record and try again as Anmol mentioned. Hope it helps..

[thesubhamBajaj]

bro remove all your previous finger print and add them again with all sides
hope it will work

[Shantanu]

1. Make sure your fingerprint sensor is clean.
2. Remove existing fingerprint records.
3. Add multiple fingerprints of the same finger, try adding the prints the same way(same angle) you would unlock during use.

[nitkr]

thanks all for the help..

[admin_]

Thanks for providing feedback .We have noted down your valuable feedback and shared this with our relevant department. Any update regarding this will be communicated through various channels or through Samsung Members Community. Also, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

[manpreetsingh]

doesn't work

[manpreetsingh]

doesn't work properly