Original topic:

Color correction grayscale not working in lock screen

(Topic created on: 10-09-2024 02:35 AM)
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vishwa2000
Active Level 1
Options
Galaxy A

It happens with phone which has optical fingerprint scanner. When colour correction is applied, lock screen got exempted from color corrected. When fingerprints are removed it works fine. Any solution for this without removing the fingerprints?

2 Comments
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

vishwa2000
Active Level 1
Galaxy A
Thanks. I have sent the report.
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