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03-26-2020 01:40 PM in
Galaxy A- Mark as New
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03-26-2020 03:19 PM in
Galaxy A- Mark as New
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03-26-2020 03:31 PM in
Galaxy Atraffic is surging may be that's the issue
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03-26-2020 07:19 PM (Last edited 03-26-2020 07:20 PM ) in
Galaxy Acurrently I am using hotspot from other handset to access internet on samsung phone
This way I resolved the network issue. I suggest you to try sim in other handset and check whether it is getting proper network coverage or not.
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04-29-2020 10:32 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Follow the bellow steps to resolve network issue:
1. Check device network in open area.
2. Check device network mode settings:
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
3. Check network operator settings:
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
4. Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.
If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support