Original topic:

Network problem

(Topic created on: Tuesday)
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36md
Active Level 1
Options
Galaxy A

Network issue: In the Samsung Galaxy A15 4G phone, after restarting, the network does not appear and it shows emergency calls only. It usually gets fixed after restarting two or three times. Sometimes, even when the phone is turned on, there is a network problem inside the house. Most of the time, this issue occurs after restarting the phone. When going to rural areas, there is no network signal at all.

5 Comments
RedBullRussia
Active Level 10
Galaxy A
Time to buy a new phone
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goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
You're welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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36md
Active Level 1
Galaxy A
My SIM card, network, and everything else are fine — the issue is with my phone's software. I believe this can be fixed through a software update. If you can do it, I want you and your team to fix it through a software update.

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