Samsung A14 Network problem.

[Akshaybanat]

I am experiencing a network fluctuation issue on my mobile phone. Whenever the phone gets a little hot, the network automatically switches from 5G to 4G, and the internet stops working. Sometimes, even when the network signal appears to be strong, the internet does not work.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while 5G devices work with both LTE and 5G networks, they may consume more battery and generate more heat compared to LTE devices. High-speed processing for heavy data can lead to increased energy usage and device heating. If your device gets too hot, our safety algorithm may limit performance and switch to 4G temporarily to prevent overheating. This is normal and helps maintain device performance.

In this case, please wait for the device to get cool down for a while and then use the device again. If the 5G device gets cooled down to a specific temperature, the device will connect to the 5G network again.

However, please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support