A20 When attending or making a call the device is automatically putting the call to hold, in order to continue the call i need to cut the call first and then call again to the same number
This same problem happen when a person attending an outgoing call from my device
If you need to turn off the screen sometimes by pressing the power button while on a call, then the proximity sensor is not working as expected. And that's why the hold button gets activated, in my case, I use sensors off, which sometimes trigger the call record button. If you are using a case or screen protector, check whether it is blocking the top thin bezel or not. If blocking, then remove those and try.
Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
