A20 When attending or making a call the device is automatically putting the call to hold, in order to continue the call i need to cut the call first and then call again to the same number
This same problem happen when a person attending an outgoing call from my device
If you need to turn off the screen sometimes by pressing the power button while on a call, then the proximity sensor is not working as expected. And that's why the hold button gets activated, in my case, I use sensors off, which sometimes trigger the call record button. If you are using a case or screen protector, check whether it is blocking the top thin bezel or not. If blocking, then remove those and try.
Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
hello everyone the problem was solved by following these steps 1.phone app data cleared 2. phone app cache cleared 3.backedup>reset device> restored 4. voltE calling turned off thank you for all your support
its due to ear touches the three dot on screen and also hold tab is touched when screen lits up during call. its software issue even with my m31. dont know why screen lits up automatically
I am facing that if I put the call on hold for taking other calls so after cut that call I need to resume call to resume the previous call and this is very annoying
