Wifi Isn't working during any type of call(Device: galaxy A52s)

[Fahad20500]

For past two days wifi isn't working during any type of calls.Download stops when i call someone or someone calls me,youtube,facebook these are not being loaded.what's the problem?

#please help

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, kindly perform the following steps to resolve your issue.

Forget the Network: Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

Restart the Router and Mobile Device.

Reset settings: Settings > General Management > Reset.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Fahad20500]

Thank you for your support❤️