I am writing to express my serious concerns regarding the poor user experience on Samsung devices—specifically the Galaxy A35—after the One UI 7 update.
Since the update, many users including myself have encountered multiple problems that are affecting daily use:
Battery drain, especially during idle hours (up to 10% overnight)
Frequent heating issues, even during light usage or while charging
System hanging and lagging, causing delays in basic tasks
App crashes and reduced overall stability
120Hz refresh rate not functioning smoothly
Missing features like clock animation and Good Lock modules (e.g., Wonderland)
These issues are unacceptable for a new device running the latest software. Users expect stable performance and full functionality, regardless of whether the device is mid-range or flagship.
We kindly urge Samsung to address these problems with a software update as soon as possible. If these issues continue unresolved, many users may be forced to reconsider their trust in the Samsung brand.
Can't believe A35 is suffering from all this...I own a F55 on One UI 6 I was facing battery + overheating etc. I was very frustrated but after One UI 7 update, its all good.
We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.
Kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
