Original topic:

Unable to open Secured folder

(Topic created on: 06-01-2020 07:38 PM)
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aayush321
Active Level 5
Options
Galaxy A
Can Any one  suggest to slove this problem

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5 Comments
Galaxy A
clear app data from setting, force stop and open again. If problem persist factory reset.
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aayush321
Active Level 5
Galaxy A
I tried all but still facing problem
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Galaxy A
visit service center then.
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sidd12
Beginner Level 2
Galaxy A
I have this problem too
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Emmanuel_J12
Moderator
Moderator
Options
Galaxy A

Hey if you are still unable to open Secure Folder,  then request you to please turn out to the feedback section for help and raise an error report.

 

Kindly follow the steps as below:

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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