Tuch not work proper while charging

[Abhishak]

without charging tuch work normaly 

while the charging tuch not work properly key automatically press if i single. press key automatically secreenshoot is attached

[Abhishak]

i have use another samung charger use Realmi charger use Vivo charger or One plus charger use same problem is here other brand charger

[sumitdala]

Check if your back panel isn't loose. If the back panel loosens then touch issues happen.
Secondly, make sure you use an appropriate charger. If your phone supports a 15W charger then don't use a 25W or 45W. Remember only Samsung charger.

Furthermore, visit your nearest Samsung service center and get it checked.

Best Wishes ❤😊

[Abhishak]

i have use samsung 15 w charger or samsung cable

[sumitdala]

Abhishek ji aap nazdiki Samsung service center pr jaiye vhaan aapko aapki samsyaa kaa samadhaan mil jayega... 😊

[Akram0786]

Which model??

[Abhishak]

samsung A16 5g
purchase Feb 2025

[Abhishak]

samsung A16 5G

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging and touch issues. So we recommend you avoid the usage of the mobile phone while charging.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support