Troubleshooting Touch Screen Issues on Samsung A15

[Akash_nandy]

I am facing some problems regarding the touch screen on my Samsung A15 phone. Sometimes, specific spots on the screen stop working, but after I restart it, the issue is resolved. However, it keeps happening again. How can I solve this issue?

[Oldy47]

Check the touch screen one and see if the problem is with screen protector or screen .

[Akash_nandy]

See this I run this test for multiple times, but face the same issue again

[Oldy47]

If you have a screen protector glass on phone remove it . And Check again
Either you have pixel damage. (Is the area is also not visible).
Or your screen got damaged you should visit service center for physical inspection and repair.

[Akash_nandy]

But when I restart my phone it completely normal, no screen issues are there but after some time of using again the problem will arise

[Noor-E-Azim]

I am having the same issue bro

[Oldy47]

Try factory reset. That's the most you can do by your end.

[Akash_nandy]

I do, but face same problem

[Oldy47]

Then your only option is to visit service centre

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Kindly check if the device's touch screen is physically damaged: The phone touch screen could stop working due to physical damage.

Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnets, and static electricity can all damage the touchscreen of Android phones. If your screen is damaged, you need to carry your device with its ''original accessories'' to the ''Samsung authorized service center''.
If your screen is not damaged, Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support