I am writing to formally escalate a persistent network issue with my Samsung A16 5G device, which I have been facing for the past several months. Despite multiple attempts to resolve the problem, including coordination with your virtual assistant and a visit to an authorized Samsung service center, the issue remains unresolved.
The service center retained my device for a full day to carry out troubleshooting, but the network problem continues to persist. They advised me to change my SIM card, although the same SIM works flawlessly in other devices. This suggestion did not seem technically sound to me, considering the SIM itself is functional.
Before the A16, I was using Samsung Galaxy On Nxt and had a satisfactory experience. Unfortunately, my experience with the A16 has been disappointing and frustrating. I believe the issue requires deeper investigation and technical escalation.
Kindly escalate this matter to the concerned department and advise on the next steps. Alternatively, please share the appropriate escalation contact or email address so I can follow up directly.
Looking forward to your prompt response and resolution.
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
Send an error report along with log files to customer support through this members app, and Samsung will add/fix it in the next update. To do that, follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊
Network not working properly always showing 5G connected but works like 2G. I used multiple sim cards in this phone none of them works while i used the same in any other device speed is really good. Its very bad experience with Samsung
As you have already coordinate with our service team and support team but issue still unresolved. So, we request you kindly share the log file once. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
