Network issue

[Mouljk8]

Hello Sir 

I Have been facing an issue on My one month old Samsung Galaxy A16 5G 6/128 

I purchased Galaxy A16 a month ago and since a month I am facing issue that A16 only shows 2 signal bars or only 1 inside room so I test sim by changing the sim of same network provider at same place then it also showed the same result then I put both sim in my previous mobile Vivo v21e 5g but at the same place It is showing good internet speed of data and full or good signal strength I also tried jio sim but same issue bad connectivity and slow data but in another mobile it had full network and good. Data speed

Pls reply waiting for response

[BiRdMaN]

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists then send an error report along with log files to customer support through this members app, and Samsung will add/fix it in the next update. To do that, follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[Mouljk8]

Done

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Mouljk8]

Didn't worked even. I reset the device