I had upgraded my phone a50 to android q.Since then phone randomly shuts down reporting high temperature. Once off, it only gets on after 7 8 hrs , and that too for hardly 2-3 mins.
It is also unable to charge itself , showing a red icon of high temp On charging. Also when i touched the phone, there are no signs of overheating so it must be issue with the sensor after updating.Please let me know the solution
I have already tried factory resetting but no improvement
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Samsung Customer Support