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Beginner Level 2

I had upgraded my phone a50 to android q.Since then phone randomly shuts down reporting high temperature. Once off, it only gets on after 7 8 hrs ,  and  that too for hardly 2-3 mins.

It is also unable to charge itself , showing a red icon of high temp On charging. Also when i touched the phone, there are no signs of overheating so it must be issue with the sensor after updating.Please let me know the solution

I have already tried factory resetting but no improvement

 

 

4 Comments
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Expert Level 1
Might be due to damaged software. Take your device to the nearest service center.
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Active Level 9
Try factory reset
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Active Level 3
thermister sensor misleading. you need to change the charging chipset. take your device to the nearest service centre. i had the same issue.
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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