Original topic:

Switching to 4g from 5g due to heating

(Topic created on: 03-10-2024 06:59 PM)
1989 Views
SayanB001
Active Level 4
Options
Galaxy A
My Galaxy A34 5g frequently switches from 5g to 4g due to heating. Even during normal usage (not playing games) this happens. As in India I am using Jio's unlimited 5g so i dont want to use my limited 4g data. Is there any way to stop switching to 4g?
12 Comments
Anonymous
Not applicable
Galaxy A
There is most probably one way - Go to Settings > Connections > Mobile networks > Network operators > Turn off the toggle 'Select automatically' > Try with different towers until you get 5G only.
Sk2293389
Active Level 1
Galaxy A

But problem not solved 🥲 please koi aur solution dijiye please 🙏 

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Mayur000
Active Level 10
Galaxy A
Edit current selected APN profile,

From barrier choose 5G, save APN profile.

Now onwards you only get 5g tower or no network.
Sk2293389
Active Level 1
Galaxy A

But switch 4g fir bhi ho raha aur 4g stop ho jata hai kewal 5g me data chalta hai mujhe switch problem solve karni hai please help me

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Mayur000
Active Level 10
Galaxy A
अगर ५G ka signal area me achcha nahi hoga aur ४ag ka signal jyada hoga tab bhi aisa hoga,

Settings, connections, mobile network aur usme se Network Operator me jaao..

Aur automatic to manually karo fir wait karo tab network operator kaa list ayega.

Jisme jio ke 4G aur 5G me se 5G ko pasand kar lo.

Tab Mobile sirf 5G par hi tike rahega, agar 5G nahi hoga vaha No network aayega.

Mobile phone network ko search karta hai tab jyada aur achcha network ko chunta hai automatically.

Tum uss network selection to manually bhi kar sakte ho.

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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that This is a concept of the device, not an issue, because as per this if the device is heating network will switch from 5G to 4G just to save power consumption. Because on 5G device is continuously trying to get the network power consumption of the device increases and the device can heat at that time. So, for the device to cool down a little it switches back to 4G network and to improve the device performance as well.

If you are facing more heating as compared to normal, kindly perform the following steps by the given links to resolve your issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Nishanto
Beginner Level 2
Galaxy A
My phone is heat and my phone which on 5g please solve this problem
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Nishanto
Beginner Level 2
Galaxy A
SUMSUNG GALAXYA14 PROBLEM heating and switch 4g
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anu804338
Beginner Level 2
Galaxy A
Samsung galaxy M14 5g due to heat 5g network switch 4g please solve my problem
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