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03-10-2024 06:59 PM in
Galaxy A
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03-10-2024 07:22 PM in
Galaxy A- Mark as New
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11-22-2024 11:46 PM in
Galaxy ABut problem not solved 🥲 please koi aur solution dijiye please 🙏
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03-10-2024 09:54 PM in
Galaxy AFrom barrier choose 5G, save APN profile.
Now onwards you only get 5g tower or no network.
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11-22-2024 11:48 PM in
Galaxy ABut switch 4g fir bhi ho raha aur 4g stop ho jata hai kewal 5g me data chalta hai mujhe switch problem solve karni hai please help me
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11-23-2024 06:57 AM in
Galaxy ASettings, connections, mobile network aur usme se Network Operator me jaao..
Aur automatic to manually karo fir wait karo tab network operator kaa list ayega.
Jisme jio ke 4G aur 5G me se 5G ko pasand kar lo.
Tab Mobile sirf 5G par hi tike rahega, agar 5G nahi hoga vaha No network aayega.
Mobile phone network ko search karta hai tab jyada aur achcha network ko chunta hai automatically.
Tum uss network selection to manually bhi kar sakte ho.
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03-11-2024 08:32 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that This is a concept of the device, not an issue, because as per this if the device is heating network will switch from 5G to 4G just to save power consumption. Because on 5G device is continuously trying to get the network power consumption of the device increases and the device can heat at that time. So, for the device to cool down a little it switches back to 4G network and to improve the device performance as well.
If you are facing more heating as compared to normal, kindly perform the following steps by the given links to resolve your issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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06-13-2024 02:01 PM in
Galaxy A- Mark as New
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06-13-2024 02:05 PM in
Galaxy A- Mark as New
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07-23-2024 01:10 AM in
Galaxy A