Storage bug or device problem

[si_n4nzx]

Galaxy A15 4g device has storage almost full 99% after security update

The other files was 101 Gb of storage 

Whats the solution on this problem 

It's my friends phone but iam also using samsung galaxy phone the same update i have no problem instead 

[si_n4nzx]

Yeah the phone already factoty reseted

[Mr_Nightmare]

Just contact samsung as it will be the best option for you, and you didn't need to uninstall the app stated by the 1st comment.

[si_n4nzx]

How at possible contact the samsung🤷‍♂️

[Mr_Nightmare]

The best way is to search "Samsung Service center near me" and call their respective phone number and tell them your issue. You most likely have to visit them in this case.

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the other files storage category contains data from apps you have installed on your smartphone or tablet. It includes items such as system files, cached data, and temporary files that do not fall into any other storage categories.

The data contained in the “Other” storage category cannot be deleted directly from your device. However, you can clear some of it by deleting cache or app data.

Kindly perform the following steps to resolve the device cache.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[si_n4nzx]

The problem has solved for the next update👍