Storage bug or device problem

si_n4nzx · ‎03-21-2025

Galaxy A15 4g device has storage almost full 99% after security update

The other files was 101 Gb of storage

Whats the solution on this problem

It's my friends phone but iam also using samsung galaxy phone the same update i have no problem instead

cs_member10 · ‎03-22-2025

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the other files storage category contains data from apps you have installed on your smartphone or tablet. It includes items such as system files, cached data, and temporary files that do not fall into any other storage categories.

The data contained in the “Other” storage category cannot be deleted directly from your device. However, you can clear some of it by deleting cache or app data.

Kindly perform the following steps to resolve the device cache.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

View solution in context

NSM01125910025101101 · ‎03-21-2025

Kindly check others files & Application if not use delete it

u will get automatically resolution

si_n4nzx · ‎03-21-2025

No one if unused applications. The applocation size only 10 Gb🤷‍♂️

NSM01125910025101101 · ‎03-21-2025

Check it which application is taking more space

si_n4nzx · ‎03-21-2025

1.Efootball 2.34 Gb
2.google play service 1.2Gb
3.google 0.92GB
4.instagram 564 Mb
5.samsung internet 429 Mb

NSM01125910025101101 · ‎03-21-2025

Delete This Efootball

Clear data Google Play Service & Google Application check it again

Next other files delete it urgent basis

si_n4nzx · ‎03-21-2025

Yes
Efootball deleted and google applications are clear data but still not change🥲

NSM01125910025101101 · ‎03-21-2025

Take all important data backup Visit Samsung Service Centre tomorrow 11 AM tell them I want to flash android version

Automatically problem resolved

si_n4nzx · ‎03-21-2025

Yeah of course 👍

Oldy4756 · ‎03-21-2025

Download cx file explorer from store and check what and where is this others storage if you can't find it then restart, still no Luck?

Then I would suggest take a backup of gmail account and data then do a factory reset. (As your last resort)

Do some google- reddit/yt search to see if you can solve this without the reset.

Original topic:

Storage bug or device problem

1 Solution