When im trying to move a pic from gallery to secure folder, it showing that couldnt move al items. and it did nt moving any pics from gallery to secure folder can anybody give a solution( to movein a file ) to solve this problem ?
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
You can add pictures or files to your Secure Folder any time, even when you aren’t signed into it.
1. Navigate to and open an app with files, such as Gallery. 2. Tap and hold the file(s) you want to move into Secure Folder. 3. Tap More Options and then tap Move to Secure Folder. 4. Enter your Secure Folder passcode information. The file will be moved and you can view it in Secure Folder.
Note: Files need to be saved in your internal storage or your SD card to be moved to Secure Folder. Files saved on your cloud account can’t be moved to Secure Folder.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung. Warm regard, Samsung customer support
