Original topic:

Samsung a24 display issue

(Topic created on: 03-19-2024 05:46 AM)
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Rifatahmad12
Active Level 1
Options
Galaxy A
Samsung a24 display has a problem, it uses outdoor full brightness and comes indoors when the brightness is low, the brightness decreases, but the display boosts all the colors, it seems that the color is burnt. 
3 Comments
goodthings
Expert Level 5
Galaxy A
Please go to setting and stop adaptive brightness. Thanks.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that this is not a bug or issue, It happens due to the Adaptive brightness feature enabled on your Samsung device, this feature the touchscreen to automatically adjust its brightness based on the surrounding environment, you can enable and disable the features by following the below path.

Path: Settings app> Display >then tap the Adaptive brightness switch to activate it/ deactivate it.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Blankially
Beginner Level 2
Galaxy A

I have same device and same issue did u find a way to solve it without turning off adaptive brightness 

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