Samsung a21s fingerprint sensor not working. how do i solve that problem

[vmirax]

Fingerprint sensor not working 

[somratpro]

did you find any solutions?

[Shaquille5261697]

I'm going through the same problem. 

[Mkomolicias]

I have very same problem on my Samsung A21s

[Chiseler]

100% a software issue.  i use the scanner to log into my bank app and it works first time every time but to open my phone it is 100% WORTHLESS

[Members_2y2antC]

Finger sensor software

[dfgj]

I recently updated sofware on my phone since then my fingerprint sensor has stopped working

[favour2015]

Is this a general problem of Samsung A21s? Nothing works to solve it. I was at the customer care in Ikeja Lagos and I left there disappointed. I couldn't access my WhatsApp for almost a week now. Are there no agent to attend to someone on this platform?

[Neell_kp]

My fingerprints sensors is not working how to solve 

[Tsogo_sam05]

Hi, Neell_kp please run a service test on your Fingerprint sensor.

1. From the phone dialler, enter *#0*#.
2. Select Sensor
3. Scroll down
4. Under Fingerprint test, Select Normal scan.

If the issue persists, please perform a soft reset of your device. Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.

[Semedo]

My Fingerprint Sensor Is Not Working Either,I Did Dial And Normal Scan And Got N/A