Samsung Galaxy A14 (4G/LTE) charging problem.

[SayeekHasib]

My samsung galaxy A14 (4G/LTE) device is charging very slowly after One Ui 6.1 update. What is the reason? I am using samsung original cable and adapter.

[cs_member10]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Use a ''Genuine Samsung charger'' with your device
If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available)
Note: We always recommend to use genuine Samsung charger for charging your device.

Check physical condition of USB cable
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

If different device charging with the same charger:
It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung approved charger?
Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.

If the device charging with different charger:
It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
If damage: Issue might be because of the damage hence we request you to visit Samsung service center to get it replaced (Warranty not applicable).
If not damage: As we have tried with all possible troubleshooting and issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Check charging
If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
If you are using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.
For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Charge the device in switch off condition
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.

Turn off Wi-Fi, GPS, Bluetooth etc.
Turn off unused functions like Wi-fi, GPS, Bluetooth & Location settings when not using them.
Please follow the below steps:
Step1: On the home screen swipe down the notification panel.
Step2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Close background running apps
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phone during charging
Usage of the mobile phone when charging may cause slow charging issue. So we recommend you to avoid the usage of the mobile phone while charging.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

[ROZAJMERI]

I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone dont parchese samsung S seris phone

Dont update one UI version 6.1