Samsung A50 Fingerprint not Working

[RaphaelMuza]

Good day Guys, I recently updated my Samsung A50 to Android 10, now the fingerprint is not working

Does anyone know how I can fix this?

 Help me out guys

[Maps_sam07 · Accepted solution]

Please clear cache of the software update : settings>> general management>> reset >> reset network settings

Then 

please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[RaphaelMuza]

Okay, let me try that now

[Members_MEV9uxb]

 

[RaphaelMuza]

I have tried everything you said, the problem is still there (fingerprint Sensor calibration needed)

[Blurryface09]

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report).

Or Download smart tutor And Call Samsung
A Tech Expect Might Help You.
Download Smart tutor On Galaxy Store

[Maps_sam07]

Please take the device to the service center to have it assessed by a technician.

Please visit the link below to locate a service center near you :

https://www.samsung.com/za/support/service-centre/

[RaphaelMuza]

Okay, thanks

[josephp]

if you are using force dark mode switch it off and re register your fingerprints.

[RaphaelMuza]

Okay thanks but im not using Dark Mode