Samsung A35: video Output is not up to the mark

[karthickraja2712]

The colours are not accurate, Dull Colours are appearing in the video instead of Natural colours even in day light situations (1080 60 FPS ), other smartphone brands are doing well in terms of Sharpness and the quality in this price range, Kindly do Something. Samsung should address this issue

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[karthickraja2712]

I already raised one issue, but haven't received any kind of reply from Samsung.

[goodthings]

Repeat again and again.

[karthickraja2712]

Okk

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check the physical condition of your camera lens.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[karthickraja2712]

My software is up to date, and my lenses also perfect because it is a new device, Kindly fix the issue in next update, pls acknowledge this issue instead of giving tips