SSD not being detected by my Samsung Galaxy A55 5G

[jumbojet]

When I bought the Sandisk Extreme Portable SSD (1TB), it was detected by my phone. Later I copied some movies on the SSD from my PC. But after that when I tried to connect the SSD yo my phone, my phone doesn't recognise the SSD, and asks me to format the SSD to be used kn my phone. Then I formatted the SSD using my phone but still my phone doesn't detect it. Please help 

[Wodehouse · Accepted solution]

The issue you're experiencing with your SanDisk Extreme Portable SSD (1TB) not being recognized by your phone after copying movies from your PC can be caused by various factors. Possible reasons:

File System Compatibility
1. _File system mismatch_: The file system on the SSD might not be compatible with your phone's operating system. When you copied movies from your PC, the file system might have been changed.
2. _NTFS vs. exFAT_: Windows PCs often use NTFS, while Android devices typically support exFAT or FAT32. If the SSD is formatted with NTFS, your phone might not recognize it.

Formatting Issues
1. _Incomplete formatting_: When you formatted the SSD using your phone, the process might not have completed correctly.
2. _Incorrect formatting options_: The formatting options used by your phone might not be compatible with the SSD.

Connection and Hardware Issues
1. _USB-C connection issues_: The USB-C connection between the SSD and your phone might be faulty.
2. _SSD hardware issue_: There could be a hardware problem with the SSD itself.

Troubleshooting Steps
1. _Reformat the SSD using a PC_: Try reformating the SSD using a PC, making sure to use a compatible file system like exFAT.
2. _Use a different USB-C cable_: Try using a different USB-C cable to rule out any connection issues.
3. _Restart your phone_: A simple reboot can often resolve temporary software glitches.
4. _Check for firmware updates_: Ensure the SSD firmware is up-to-date.
5. _Contact SanDisk support_: Reach out to SanDisk support for further assistance, as the issue might be specific to the SSD.

If none of these steps resolve the issue, you may want to consider visiting a authorized service center for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[jumbojet]

Thank you very much for your help. But actually I was at fault and I accepted it. Now it's all sorted about the SSD not being detected by my android phone.
What had happened, you know? I had set a password to this SSD for connecting to my PC. Therefore, now I removed the password and Bingo! The SSD is now free and easily connects to my phone.
Thanks again for taking so much effort to help me

[goodthings · Accepted solution]

Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also reset wifi and Bluetooth settings too then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
Note: Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

● Restart the device and check.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
Path: Press & hold the power key> Restart>Restart.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Wodehouse]

He is talking of external SSD not memory card. 😊