SIM 2 : I am facing many problems since September software update.
I have dual SIM installed in my phone, but sometimes I see that "SIM 2" is not detected. And showing SIM 2 not installed. Now when i restart the phone i am showing two sim card means sim 2 is working fine.
I do not understand what is the problem of Samsung? Why make so many mistakes? Are they sending software updates to keep our phone good or ruin it? I want to say only on thing that Samsung is slowly losing its loyal customers. What is the benefit of people buying such expensive phones ?
Hopefully Samsung will fix these things in the next software update.
We are taking your valuable feedback regarding the sim related issue. we are continuously working to make our products better and more efficient. Meanwhile, we request that you kindly follow the steps to resolve your issue.
● Navigate to Settings > Advanced features > Side button or Side key and adjust as desired.
1. Check the SIM card recognition status in Settings > About phone > Status information > SIM card status > 'Network' menu.
2. Remove and inspect the SIM card for any damage or corrosion. Ensure proper installation before reinserting.
3. Test the SIM card in another working phone with the same carrier.
4. Consider getting a replacement SIM card from your service provider if the issue persists.
5. Try restarting the Galaxy device to resolve any temporary errors causing the SIM card recognition issue.
6. Clean the metal terminals of the SIM card to ensure no foreign substances are interfering with its recognition.
7. Follow the instructions to remove the SIM card tray, place the SIM card, and reinsert the tray correctly. *Insert the tray separation pin into the tray groove. *Remove the tray completely. *Place the SIM card on the tray with the metal terminal facing up and gently press it into place. *Insert the tray back into the tray slot.
8. Replace the SIM card if needed, especially if it has been used for over 5 years or shows signs of damage due to cutting.
9. Contact your service provider to obtain a new SIM card.
10. Reset your mobile network settings if the issue persists after trying other solutions. This will reset all mobile network settings to default values.
Path: Settings > General management > Reset > Reset mobile network settings > tap ‘Reset settings’.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send).
Same with me SIM 1 is not showing amd SIM 2 is showing in my mobile. Such long instructions to see the icon is not possible by us at home. Technical discription cannot be done at home. At service centre they say icon goes after software update
