Proximity sensor problem

[sayanrocks]

why proximity sensor get stuck onn when call comes or goes every time sometimes it works fine sometimes it disturb  on A10 

[veer]

send error feedback to samsung brother

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

 To resolve this issue please follow below given step:

>>Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>>Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[sayanrocks]

already done