Proximity Sensor Problem

[VinodBisht]

After One UI 2.0 Android 10 updated during call screen goes off but when I touch or tap on screen, it's not opening, for opening screen I have to press Power button one time. It seems problem in Proximity sensor. This problem wasn't in Android 9.. 

[Supriyo78]

same problem in my A71

[iamiceparticle]

This problem goes away when you restart. But after factory reset i dont have this problem.

[iamiceparticle]

I was having same problem, I did factory reset 2-3 times. Now I don't have this problem.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned step to resolve the issue:

1. Please check after restarting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support