Photos Missing from Camera Folder

[Aishwarya01]

I have lost all the photos taken before 21st Nov 2024, and this is only happened with my new phone purchased on 31st Oct 2024 Samsung A55, The Camera folder has a setting to store the pics in my SD Card and when I select View All folders pics from previous mobile Camera folders are available except for the ones taken in new mobile A55. Need help and solution for this issue. Last 2 days I have taken some pics and those are visible in the Recent folder but not in Camera Folder, anything before 21st Nov is missing.

[AbHAY00110]

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[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that you can restore the data if you have set data backup on your device before removing it.

Kindly visit this mentioned link to restore your device data.

● Restore gallery photos: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-can-i-recover-delete...

● Restore data from the recycle bin: https://www.samsung.com/in/support/mobile-devices/how-to-restore-from-the-recycle-bin/

Warm Regards,
Samsung Customer Support

[Aishwarya01]

The photos are not showing up in the recycle bin for recovery, also the pics were not deleted.
The photos taken from 22nd and 23rd are not visible in Camera Folder but visible in recent folders which is odd.
Please provide a solution.

[pri11307]

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