Original topic:

Notification sound is going to silent mode automatically in A52

(Topic created on: 09-26-2021 04:32 PM)
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Suvobrata
Active Level 2
Options
Galaxy A

Hi Team,

Facing issues with Samsung A52, sometimes the notification is going to silent mode, if I restart the phone then it's working fine for some time but after some time, it's again the same issue. I tried resetting the phone but it works well for a couple of hours but again facing the same issue. I checked with Samsung technical team and they confirmed that it's a bug issue. Please fix this in the next update. 

And also there are some issues with the proximate sensor. If talking over call for a long time, then the proximity sensor is not working properly.

Please have a check

 

Thank you

3 Comments
Jasirmd72
Active Level 7
Galaxy A
It happens with my A21s also 😔
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Suvobrata
Active Level 2
Galaxy A
Yes, both my A52 are having the same issue now.. I am no idea what Samsung is doing.. even a Chinese phone is much more optimised then this..
I have reported this issue many times but no solution yet
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!  

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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