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2 weeks ago (Last edited 2 weeks ago ) in
Galaxy A
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2 weeks ago in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We would like to assure you that the sharing of logs is absolutely safe; there are no issues with your device’s privacy and security. Sharing the logs with our dedicated team will help us resolve the issue more effectively.
We kindly request that you share the log files through the Samsung Members application. Our team will analyze your device issue and forward the information to the higher technical department.
Path: Samsung Members Application (Open samsung member application > Tap on support > Tap on send feedback >Choose composer option > Select error > Select the appropriate category > Type your query )
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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Galaxy A