Original topic:

Network issue for galaxy A15 5g

(Topic created on: 3 weeks ago)
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Abhijan19
Active Level 2
Options
Galaxy A
Hi everyone, I'm having an issue in my galaxy A15 5g.
After using internet from Hotspot it it automatically switching to 4g. It always needs a restart to get 5g again.

Anyone who know how to resolve this issue, please drop your comment.
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6 Comments
Samsung16393
Active Level 2
Galaxy A
Ya this happens normally it's not phone mistake it's tower and sim company
deadevil
Active Level 3
Galaxy A
Its happenes every samsung (my a55 also) when phone get heated it switch to 4g. For 5g phone must be cool. Check center temperature of phone when it switch to 4g
Abhijan19
Active Level 2
Galaxy A
How to check temperature of mobile?
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deadevil
Active Level 3
Galaxy A
Touch upper middle part of your phone screen if it is hot then its on 4g
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you about an important aspect of using your device as a hotspot for an extended period. When sharing data over a long duration, you may notice that the network switches from 5G to 4G. This change is typically due to the heating of the device.

5G devices are designed to work in conjunction with LTE and 5G networks, providing high-speed processing of large data volumes. However, this performance can lead to increased battery consumption and heat generation compared to LTE devices under similar conditions.

When using your hotspot for internet sharing that requires substantial power over extended periods, the device may heat up. If the temperature reaches a certain threshold, the built-in algorithm to prevent overheating will engage, which may limit the device's maximum performance and prompt a switch to a 4G network.

This response is a normal operational condition designed to assure continuous device performance.

In such cases, we recommend allowing your device to cool down for a period before using it again. Once the device has cooled to a specific temperature, it will reconnect to the 5G network automatically.

Warm Regards,
Samsung Customer Support

Abhijan19
Active Level 2
Galaxy A
Thanks
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