Original topic:

My new phone not working properly

(Topic created on: 12-15-2024 04:13 PM)
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notdoingsowell
Beginner Level 3
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Galaxy A
So i got this new a06 phone fre days ago. And it was running fine after like 4 days my phone just doesn't work. Contact app opns but does not show any contact. Every app i open it just shows the logo and doesn't open. I updated every thing. Even the setting doesn't work just shows black screen only. After like half a hour phone start to work normally. This phone is cheap but i don't think its supposed to do this. Am i scammed or this phone just like this 🥲🥲
1 Comment
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support