Hi, I'm using a Galaxy A15 5G (purchased in Oct 2024). From last 2 days, my phone has stopped charging properly. I tried different chargers (including non-Samsung ones like Oppo,vivo - so, i charged right now from Vivo charger), also restarted the phone, and cleaned the charging port, but nothing worked. This all happened after updating the phone one UI 7.
There’s no water damage, no moisture warning, and battery protection is turned off. I also visited the Samsung service center, but they said the required parts are not available right now and said me to come back after 2 days. But no response.
Is this a common issue? Any other solution I can try while waiting? Please help me with that I'm frustrating from this and this is second time. I've A33 the same issues happens and the phone was just stopped working. Then I purchased this one A15.
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and go to service center for check and resolve this issue. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team and they have you provided guidance. They have mentioned that some parts need to be replaced and have given you a schedule for a visit.
Please coordinate with them accordingly to ensure the repair process goes smoothly. Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine.
