Samsumg gallery face tagging is not working

[Maharshi-Thaker]

Face tagging in samsung gallery is still not working properly.

Background scanning is running very slow. IUpdated my phone and all the apps, I have applied all the tricks and mathods suggested by samsung support team but not satisfied with the results. Putting phone in overnight charging for over a month now.

Not able to even manually tag people with their names in gallery. Same way there is no function to change cover image of the bubble of face search.

 When I wrote regarding this on samsung members app, I got to know that so many people like me,are facing the issue.

Please solve this issue.

[AvishekG]

1. Confirm your Gallery version

Go to Gallery → Menu (3 lines) → Settings → About Gallery.
Ensure it’s at least:

v14.5.01.12 or newer (mid-2024 release)

If not, update via Galaxy Store.

2. Try this workaround for stuck face scanning

Sometimes the scanning hangs indefinitely. You can try:

Go to Gallery → Settings

Turn Face tagging OFF, wait 10–15 seconds

Then turn Face tagging ON again

Restart your phone and leave it on overnight plugged in, with screen off

This has triggered scans for some users.

3. Manual Tagging Tip

Currently, some builds disable or break manual face tagging.

Try this:

Tap a photo with a face

Swipe up (or tap 3 dots → Details)

Scroll to People section — if no face bubble, the system has not indexed that face yet

If bubble shows up, long-press → Add Name

If this option is completely missing, that confirms indexing has failed — and only a patch can fix it.

If you find this helpful, kindly accept it as a Solution. It helps others
Tap the 3 dots on my reply and select "Accept Solution." Thank you 😊

[Maharshi-Thaker]

1. Gallery is upto date.

2. There is no such option in gallery to turn face tagging on or off.

3. What you are suggesting is 'naming' the photos which is already scanned and face is already extracted from it. What I am talking about is, that the process of scanning the photos and extraction of faces from them itself is very very slow.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support