Jio 5G issue with Samsung A34

[SSudeep]

I am using A34 5G.After one ui update, i am not able to use 5g ( carrier : jio, India). Pls help me if any fix is available, also let me know if anybody facing the same issue

[DeepakAsir]

Reset the network setting

[Ashutosh128]

The issue is still not getting solved after resetting network settings.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Check device network in open area
Advice customer to check his/her device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Note: Steps and Images may vary according to OS.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as automatically.
Step6: Tap on OK.
Step7: Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[ishant09]

Speed nahi aa rhi hai ya 5g show hi nahi kr rha mobile pe

[user963]

Same issue

[yadavlucky]

Yes same problem

[user333]

Android 14 k bad 5g nahi chal raha hai

[Jinbabu]

Same also here