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Original topic:

Issues after September Update In A55

(Topic created on: 09-30-2024 07:06 PM)
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Ishaan_A55
Active Level 7
Options
Galaxy A
Hii guys,
After September Update my phone is working weirdly like my device is getting heated after using camera for 10min before September Update this was not the issue.
Overall I'm seeing Stutter in UI, after updating to September Update this was not the issue but from last 1week I'm noticing it.
Still the lense switch from main lense to wide mode transition is not good.
Samsung it's my request to look after these issues in the ONE UI 7 Update I spent 40k have some value to it.

1 Solution


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Solution
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using camera can cause your device to heat up due to high power consumption for recording long videos, click pictures. Closing these apps may help cool down the device. However, Kindly follow the steps below to resolve the issue. Furthermore, we are taking your valuable feedback regarding this. 

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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6 Comments
AdhyayanSingh
Beginner Level 2
Galaxy A
I recently bought a samsung galaxy s23 5g from flipkart . When i switched it on , after using it some time it got heated badly . It was reaching the 40°C on recording a video of just 2 MINUTES . When i got the mobile it was 41% charged but in just half an hour , it drained to 27% which was very unexpected . It was very shocking toh experience this type of problmes from SAMSUNG . From customer care , I was told to visit the samsung service centre and when i reached there they again told me to contact the customer care and they said that this type of heating os normal and THEY WILL NOT REPLACE THE MOBILE because the problem was not of the hardware . I request to either launch an update for this or replace my mobile
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Ishaan_A55
Active Level 7
Galaxy A
I guess samsung s series heating is normal. The s series phone always heats up fast for example take s23 fe
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khurram09
Active Level 3
Galaxy A
You hire a maid for household work and do you expect it to do all the works you wanted her to do without you telling it what she should and what she shouldn't? Let your phone get used to your usage patterns bro i have been using it since 11 months and it's the best optimized phone ever and also after the recent update i get a SOT of 7hrs seemlessly without any issues just be patient give it a month or so🥲
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Solution
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using camera can cause your device to heat up due to high power consumption for recording long videos, click pictures. Closing these apps may help cool down the device. However, Kindly follow the steps below to resolve the issue. Furthermore, we are taking your valuable feedback regarding this. 

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Naveenvj
Active Level 3
Galaxy A
Same with my A55... getting heated just after 10mins for calls also
0 Likes
Ishaan_A55
Active Level 7
Galaxy A
I hope in One UI 7 update all things will be sorted
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