Issue with proximity sensor in A50.

[Mahee1]

I have been facing this issue from starting.

Screen won't turn off most of the times and unwantedly calls get recorded.

Anyone facing the same issue.

If there are any solutions available pls post here.

Thanks.

[Ehsank]

u need to observe next time

[Ehsank]

hmm bro auto recording is off

[Mahee1]

this is all due to proximity sensor issue bro,if the screen turns off always won't be running into this issue.
And also checked the hardware with some apps..results show working fine.

[Ehsank]

but recording is not related to proximity sensors

[Mahee1]

Yes, you are correct.
But the actual problem is.
while call is inprogress top right corner we do have the action menu(triple dot) in that record option getting enabled due unwaned touches.
All this due to sometimes screen is not turning off after picking up call.

[Ehsank]

screen will of when you take ur phone to ears

[Mahee1]

It turns off and sometimes turning on by the time I finish the call see the option on the top right corner.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly visit the service center, as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support